Frequently asked questions

The easiest way to purchase is directly through our website. If you need help choosing the right design, configuration, or fabric, contact info@divandreams.com — we’re here to assist right away.

Yes. All of our modular collections are fully customizable, and you can always add new modules to grow or adjust your layout. Many modules can be purchased directly on our website, and if you have a one-piece model or need help matching your exact configuration, contact us at info@divandreams.com for support.

Covers aren’t sold separately right now. If you need a replacement cover or a different color, email info@divandreams.com with your model and we’ll check availability.

We currently ship to all 48 contiguous United States. At this time, we do not ship to Alaska, Hawaii, Canada, Mexico, Puerto Rico, or any international locations. We’re also unable to deliver to PO Boxes or APO addresses.

All orders ship free via FedEx or UPS from our US warehouses. Once your items are scanned onto the carrier’s trailer, you’ll receive an email with your tracking link.

Modular sofas ship free in multiple boxes via FedEx or UPS. Each module is packed in its own box, and most boxes weigh roughly 35–85 lbs depending on the piece.

Your order will be delivered the same way you normally receive FedEx or UPS packages. Carriers are not able to bring boxes inside, carry them to specific rooms, or deliver them within your residence. Please plan accordingly.

FedEx and UPS are not required to deliver to specific units, upstairs, or via elevators. Most apartment deliveries are made to the building’s mailroom or designated package area. If you’re unsure how delivery works at your location, email info@divandreams.com and we’ll help explore options.

Don’t worry — we’ll take care of everything. First, open the boxes to check the items inside. If the products are undamaged, you can continue with assembly. If anything is damaged, email info@divandreams.com with photos and we’ll arrange the appropriate replacements.

Large orders may arrive in multiple deliveries over 1–2 days. Your tracking page will show each box separately — look for the “Out for Delivery” status to see what’s still on the way.

If you’re still missing items after 1–2 days, contact info@divandreams.com and we’ll follow up with the carrier on your behalf.

Not at this time. FedEx and UPS do not offer in-room or White Glove delivery for our shipments.

Don’t worry — we’ve got you covered. Please email info@divandreams.com with a list of what you received and what appears to be missing. Our team will review your shipment details and make sure the correct pieces are sent to you as quickly as possible.

A screwdriver is needed to attach the legs. All other steps — fitting the cover, attaching the base cloth, and connecting modules — require no tools.

Wrinkles are completely normal right after assembly. The covers have been folded during packaging and will naturally relax over time. For a crisp, showroom-ready look, we recommend gently steaming the fabric once your sofa is assembled.

• Use a medium to strong steamer
• Steam from a distance of 3–6 inches
• Avoid direct contact with the fabric to protect the finish
  

We also suggest giving the covers a light steam each time you wash them for the smoothest result.

No need to worry — the frames ship without the covers on. All fabric covers arrive in a separate box (typically around 20" x 20" x 20") that may be delivered at a different time.

FedEx and UPS often deliver large orders in multiple batches over 1–2 days. Please check your tracking link to see each individual box and its status. Look for “Out for Delivery” to confirm what’s still on the way.

If your fabric box hasn’t arrived after 1–2 days, email info@divandreams.com and we’ll follow up with the carrier to resolve it.

You can request a return within 30 days of delivery as long as every box in the order is still sealed and unopened.

Good to know before you return:

• Returns are for complete orders only, not individual modules or pieces from a set
• Approved returns are subject to a 20% restocking fee
• Return shipping is paid by the customer, and original shipping costs are non-refundable
• Opened, assembled, used or washed items, custom orders and gift cards can't be returned

To start a return, email info@divandreams.com with your order number and photos of the sealed boxes. We'll reply within 2 business days with your return authorization and a shipping estimate. Please don't ship anything before you hear from us.

Refunds go to the original payment method. Damaged, defective or wrong items are a different case and are always covered free of charge. Full return policy

We do not offer full product exchanges.