To place an order, please add the desired quantity to your cart, proceed to checkout, enter your contact and address information, choose a payment method, and complete the payment. Once your order is successfully placed, you will receive a
confirmation email containing your order number and order details. If you encounter any issues or need assistance with placing your order, please don't hesitate to reach out to our customer service.

Yes, it is safe to shop on our website. Our website is hosted by Shopify, a reputable e-commerce platform known for providing a secure environment for online transactions. Payments on our website are securely processed by trusted payment processors, including Stripe and PayPal. Your payment information is encrypted and protected, ensuring a secure and hassle-free shopping experience.

We accept payments via credit/debit card and PayPal. We do not offer a cash payment option. All payments must be made in full when placing your order.

Our warehouse is based in California, and we use FedEx and UPS for delivery. Estimated delivery times are as follows:

• In-stock items: 3-10 days (varies depending on distance)
• Backordered items: 4-8 weeks
• Custom orders: 8-10 weeks

If your package has already been shipped, please contact the carrier directly to update the delivery address. If your package hasn’t shipped yet, please contact us as soon as possible with your new address.

We can accommodate changes or cancellations for orders that have not yet been processed in our California warehouse. If your order has already been dispatched but not delivered, you may refuse the package upon delivery and notify the carrier. Afterward, please contact our customer service via email or phone to request changes or cancellations. Please note that a service charge may apply, and you can refer to our Returns & Refunds policy for further details.

Please Note:

• In-stock items typically ships within 2-3 business days after order processing.
• Custom products are made to order and, therefore, cannot be canceled.

Please check our Return and Refund Policy page.

If your order arrives damaged, incorrect, or if parts are missing, please take a photo or video of the packaging and items upon receipt. Email us at info@divandreams.com with the photos or videos, and include details of the issue. We will review the situation and work with you to resolve it, including sending any missing parts via our courier partner.

Before you place your order, the delivery times will be visible on the product page and in the checkout. After the initial 1-3 working day order processing period, we will send you automatic email updates as your order progresses, including tracking
information and delivery details. Once your order is with the third-party carrier, they will confirm the delivery date through text and email. For any questions about your order, feel free to contact our customer support at info@divandreams.com

At this time, we do not offer furniture disposal services.

As an online sofa company, we do not have physical showrooms at the moment where you can view our sofas before purchase. However, we offer a 30-day return policy to ensure your satisfaction.