Frequently Asked Questions
Placing an Order
What is the best way to place an order?
The easiest way to purchase is directly through our website. If you need help choosing the right design, configuration, or fabric, contact info@divandreams.com — we’re here to assist right away.
Can I buy individual pieces to expand my sofa?
Yes. All of our modular collections are fully customizable, and you can always add new modules to grow or adjust your layout. Many modules can be purchased directly on our website, and if you have a one-piece model or need help matching your exact configuration, contact us at info@divandreams.com for support.
How do I purchase new covers, replacement covers, and new color covers?
For models with replaceable, washable covers, you can order new cover sets — including fresh colors — directly on our website. If you need help identifying the right model or fabric, just reach out to info@divandreams.com.
Shipping & Delivery
Where do you ship?
We currently ship to all 48 contiguous United States. At this time, we do not ship to Alaska, Hawaii, Canada, Mexico, Puerto Rico, or any international locations. We’re also unable to deliver to PO Boxes or APO addresses.
How will my order ship? Will I receive a tracking number?
All orders ship free via FedEx or UPS from our Los Angeles warehouse. Once your items are scanned onto the carrier’s trailer, you’ll receive an email with your tracking link.
How are the modular sofas shipped? Are they heavy?
Modular sofas ship in multiple boxes via FedEx or UPS. Each module is packed in its own box, and fabric covers are shipped separately.
- Seat modules: approx. 45 lbs
- Arm and back modules: approx. 25 lbs
- Cover-set box: 25–45 lbs, depending on configuration
Some models may arrive vacuum-compressed to reduce space and weight.
Where will FedEx or UPS leave the boxes? Can they bring them inside?
Your order will be delivered the same way you normally receive FedEx or UPS packages. Carriers are not able to bring boxes inside, carry them to specific rooms, or deliver them within your residence. Please plan accordingly.
I live in an apartment complex. Will FedEx or UPS bring the boxes to my unit?
FedEx and UPS are not required to deliver to specific units, upstairs, or via elevators. Most apartment deliveries are made to the building’s mailroom or designated package area. If you’re unsure how delivery works at your location, email info@divandreams.com and we’ll help explore options.
Some boxes arrived damaged. What should I do?
Don’t worry — we’ll take care of everything. First, open the boxes to check the items inside. If the products are undamaged, you can continue with assembly. If anything is damaged, email info@divandreams.com with photos and we’ll arrange the appropriate replacements.
My tracking shows “Delivered,” but I’m missing boxes.
Large orders may arrive in multiple deliveries over 1–2 days. Your tracking page will show each box separately — look for the “Out for Delivery” status to see what’s still on the way.
If you’re still missing items after 1–2 days, contact info@divandreams.com and we’ll follow up with the carrier on your behalf.
Do you offer White Glove delivery?
Not at this time. FedEx and UPS do not offer in-room or White Glove delivery for our shipments.
Assembly Instructions
It seems that I received the wrong pieces or I’m missing items from my order.
Don’t worry — we’ve got you covered. Please email info@divandreams.com with a list of what you received and what appears to be missing. Our team will review your shipment details and make sure the correct pieces are sent to you as quickly as possible.
I finished assembling my sofa — how do I remove wrinkles from the covers?
Wrinkles are completely normal right after assembly. The covers have been folded during packaging and will naturally relax over time. For a crisp, showroom-ready look, we recommend gently steaming the fabric once your sofa is assembled.
- Use a medium to strong steamer
- Steam from a distance of 3–6 inches
- Avoid direct contact with the fabric to protect the finish
We also suggest giving the covers a light steam each time you wash them for the smoothest result.
I opened my seat or side boxes and the color looks wrong.
No need to worry — the frames ship without the covers on. All fabric covers arrive in a separate box (typically around 20" x 20" x 20") that may be delivered at a different time.
FedEx and UPS often deliver large orders in multiple batches over 1–2 days. Please check your tracking link to see each individual box and its status. Look for “Out for Delivery” to confirm what’s still on the way.
If your fabric box hasn’t arrived after 1–2 days, email info@divandreams.com and we’ll follow up with the carrier to resolve it.
My sofa arrived vacuum-compressed. Is this normal, and how do I help it regain its shape?
Yes — certain models ship vacuum-compressed for easier handling. Wrinkles and slight deformation right after unpacking are completely normal. Simply unpack the pieces, gently pat and fluff the cushions, and let the sofa rest in a well-ventilated space for up to a week. It will gradually return to its full, intended shape.
Returns, Exchanges & Warranty
What is your return policy?
You may request a return within 30 days of receiving your item. Please keep all original packaging, as it’s required for the return process.
To qualify for a return, items must be:
- Unused
- In their original packaging
- In resalable condition with no damage or signs of assembly
Items not eligible for return:
- Missing or discarded packaging
- Custom-made or made-to-order items
- Fully or partially assembled pieces
- Damaged or altered items that affect resale condition
Refunds can only be issued to the original payment method.
How do I process an exchange?
We do not offer full product exchanges. However, you may request a free fabric exchange within 30 days if you’d like to switch your sofa’s color.
To begin, email info@divandreams.com.
Please note: fabric exchanges are limited to one exchange per order.
What is your warranty policy?
All modular sofas include a 1-year warranty covering construction, including the frame, wood, springs, and hardware. The warranty does not cover normal wear and tear on cushions or fabrics.
If you experience a manufacturer defect with your cushions or covers, we’ll be happy to help with a replacement. Please contact info@divandreams.com for assistance.
Please note:
- A valid order number or receipt is required
- Items purchased secondhand or through resellers are not eligible for warranty coverage