Refund policy

⚠️ CRITICAL: Do NOT Assemble Until You're 100% Sure!

Think carefully before assembling your furniture.

Items cannot be returned if:

Already assembled (fully or partially)
Original packaging is damaged or missing

We recommend:

Inspect all pieces immediately upon delivery for damage or defects
Check that you received everything (refer to "What's Included")
Verify the color matches your order
Only then proceed with assembly

Once assembled, your only option is our Free Fabric Exchange if you want to change colors.

Keep all packaging until you're certain you're keeping the item.

30-Day Risk-Free Trial

Try your furniture risk-free for 30 days. Not the right fit? Return it for a full refund (return shipping costs apply). Wrong color? Exchange your fabric covers for free!

Defective or Damaged Items

Upon Delivery

Please inspect your order immediately upon receipt.

If your item arrives damaged or defective, you must notify us within 30 days of delivery.

To report an issue, email info@divandreams.com and include:

Your order confirmation or invoice
Item number and quantity affected
A clear description of the issue
Clear photos or videos showing:
- The defect or damage
- The product
- All packaging and shipping labels

Depending on the situation, we may offer a replacement, repair, or full refund at no additional cost.

⚠️ Important:

All original packaging must be retained for inspection and claims.
Reporting issues within 7 days ensures the fastest resolution, especially for shipping damage.
We are not responsible for labor costs, installation costs, or delays caused by defective goods.

Issues Reported After 30 Days

Issues reported after 30 days of delivery may be difficult or impossible to resolve due to manufacturer limitations. Some defects may be covered under the manufacturer's warranty—contact us for assistance.

Incomplete Orders or Missing Parts

We recommend checking your order within 48 hours of delivery.

If an item or part is missing, notify us within 30 days with:

Order confirmation
Item or part number(s)
Photos or videos of all received packages and contents

(Some items ship separately.)

Reporting within 7 days ensures the fastest resolution.

30-Day Return Policy

Return Window

You may request a return within 30 days of delivery.

Return Eligibility

To qualify for a return, items must be:

Unused
Unassembled (fully or partially assembled items are not eligible)
In original, undamaged packaging
In resalable condition with all parts included

Non-Returnable Items

The following items cannot be returned:

Custom-made or made-to-order products
Fully or partially assembled items
Items missing original packaging
Clearance or final-sale items
Items damaged due to customer use, assembly attempts, or improper handling

Return Shipping & Fees

Return shipping costs are the customer's responsibility (typically $100-250 for furniture, depending on size and location) unless the item is defective or damaged upon arrival.
For defective items, we provide a prepaid return label at no cost to you.
Original shipping fees are non-refundable.
Returns that arrive damaged, incomplete, or without original packaging may be:
- Subject to a partial refund, or
- Subject to a restocking fee of up to 25%

Unauthorized returns (sent without approval) will be rejected and are not eligible for a refund.

30-Day Free Fabric Exchange

Don't love the color? We've got you covered.

Exchange your fabric covers for a different color within 30 days of delivery—completely free
You only pay return shipping for the covers (typically $30-50)
Much more affordable than returning the entire sofa
Limited to one exchange per order
Covers must be unused and in original packaging

How to Request a Fabric Exchange:

1. Email info@divandreams.com with:

Order ID
Current color
Desired new color

2. We'll send you the new covers

3. Return the original covers using our prepaid label (shipping cost deducted from any applicable refund or charged separately)

How to Start a Return

Email info@divandreams.com
Include:

- Order ID
- Reason for return
- Photos/videos of the item and packaging

We will review your request and provide return instructions if approved.

⚠️ Returns cannot be dropped off at our warehouse.

Refunds

Returned items are inspected upon receipt
Inspection and processing may take up to 7 business days
Approved refunds are issued to the original payment method
Original shipping fees are non-refundable (only the product price is refunded)
Return shipping costs are deducted from refund if we provided a prepaid label
Please allow up to 5 business days after approval for funds to appear, depending on your bank

Order Cancellations

Orders may be canceled within 24 hours of placement if they have not yet shipped
Once shipped, orders cannot be canceled and must follow the return process
Custom-made orders cannot be canceled after placement

Shipping Damage

Visible Damage on Delivery

If a package arrives visibly damaged:

Refuse the delivery and note the damage with the carrier, or
If accepted, document the damage immediately and contact us within 30 days (within 7 days recommended for fastest resolution)