Refund policy

1. Eligibility

You may request a return within 30 days of delivery if:

Every box in the order is still sealed and unopened
Nothing has been used, assembled, washed, or altered
All original packaging, components, and hardware are included
You can provide your order number or receipt
We have issued a return authorization (RMA) before you ship

Not eligible

Items that have been opened, including items unpacked and repacked
Items that have been assembled, used, washed, or altered
Items missing or with damaged original packaging
Custom or made-to-order pieces
Gift cards

Complete orders only

Sectionals are sold as complete sets, and an incomplete set can't be resold. We accept returns of full orders only — not individual modules or single pieces from a set.

Since each module ships in its own box, opening any one box makes the whole order non-returnable.

2. Restocking fee

Approved returns are subject to a 20% restocking fee covering inspection, handling, and repackaging. Original shipping costs are non-refundable, including on orders that shipped with free shipping.

Return freight for furniture usually runs into the hundreds of dollars. Ask us for a quote before you decide.

3. How to start a return

Email info@divandreams.com with:

Your order number
Your reason for the return
Photos showing every box still sealed

We reply within 2 business days with your RMA, shipping instructions, a return shipping estimate, and the return address.

Don't ship anything before you hear from us. We work with several warehouses. Unauthorized returns, or returns sent to the wrong address, may be refused and can't be refunded.

Once approved, ship within 7 days and send us the tracking number. Use insured, trackable freight — until it reaches the warehouse, it's your shipment.

4. Refunds

Issued after your return arrives and is inspected
Up to 5 business days after inspection to process
A further 5–7 business days for your bank to post the funds
Original payment method only

5. Damaged, defective, or wrong items

Covered in full, and handled differently from the above.

Open and inspect your order within 48 hours of delivery. Opening boxes never affects your right to a free fix — only the change-of-mind return requires items to stay sealed.

Email us within 7 days of delivery with your order number and photos of the item and its packaging.

We send a free replacement — a module, a cover, a part, whatever's needed. You pay nothing and ship nothing back. If a replacement isn't possible, we'll arrange a repair or refund.

This applies to individual pieces. If one module arrives damaged, we replace that module; the rest of your order stays where it is.

6. Cancellations and refused deliveries

Within 24 hours of ordering: full refund, no fees
After 24 hours, before shipping: 5% cancellation fee covering non-refundable payment processing
After shipping: the return policy above applies
Refused or undeliverable shipments are treated as returns — 20% restocking fee plus shipping in both directions

If your delivery date stops working, contact us before it ships. Rescheduling is free. Refusing a freight delivery is not.

FAQ

Can I return part of my order? No. Sectionals are sold as complete sets. We accept full-order returns only, with every box sealed.

Why does the packaging matter? The item has to reach the warehouse in resalable condition, and furniture doesn't survive freight without its original boxes.

How many returns can I make? One per customer.

What if I want a different color? If your boxes are sealed, it's a standard return. If they're open, email us anyway — most of our collections have replaceable covers, and a new set costs a fraction of a return.